1. warranty request: The customer need to provide the corresponding fault video, SN, etc. to facilitate TPEi analysis. 2. Audits: TPEi after-sales will review the application submitted by the customer. Solution: Determine if it's a software or hardware issue, and for software issues push a new version to fix it. For hardware issues, TPEi will likely provide you with spare parts, replace the device with a new one, or send it back for repair.
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For quality issues: During the warranty period, TPEi will cover the cost of replacement or repair services. After the warranty period, only repair services are available, and no replacement will be provided. For non-quality issues: During the warranty period, TPEi will cover the cost of repair services. After the warranty period, repair services may still be provided for a partial compensation fee.
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1. Global Localization Services： We have our own local after-sales team in China, Europe, North America and Latin America. 2. Multi-Channel Services： Service Email, Live Chat, Service Hotline, RMA System Tracking 3. Rapid response and resolution： For key customers to realize the response within half an hour, to ensure that the problem is quickly followed up and resolved
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